As we reported earlier this week Verizon Wireless recently stated that they plans to charge customers $2 convenience fee for telephone and online bill payments, After criticism sparked from customers, Verizon has dropped the plan to start charge $2 for every payment subscribers make over the phone or online with their credit or debit cards. Federal Trade Commission stated that it was “concerned” about the fee and that it was looking into it. “On behalf of American consumers, we’re concerned about Verizon’s actions and are looking into the matter,” said the FCC in the statement. “Companies used to think they could get away with putting out unpopular policies,” said Brianna Cayo Cotter, a spokeswoman for Change.org, a website that lets people start online campaigns. “Today, hundreds of thousands of people can mobilize and change policies in a matter of hours. That’s what we’re seeing with Verizon.”
Verizon Released a Statement:
“The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides” Verizon Said. “At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.
