It’s all good signing up your brand up for Twitter or inscribing your logo on a Facebook Page, but if you’re not actively engaging with your customers. Listening to their feedback and delivering first class support, not only are you wasting your time, but you might actually be hurting the reputation of your business. This visualisation from J6 Design reveals 2 billion people are online. 85% of customers expect businesses to be active in social media. Word of mouse = word of mouth. Online culture is THE CULTURE. You can hate social media BUT you can’t ignore it. Here’s 7 reasons and some thought provoking questions to get you loving Facebook, Twitter, E-marketing, blogs and more.
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