British Airline Virgin Atlantic has started offering its customers ‘Tweet Bot’ its a service allowing passengers to get flight status updates via Twitter. The Twitter Account @VAAInfo account takes customer queries about their flight and offers a response “within seconds” the airline said. Virgin Atlantic Head of E-Commerce Fergus Boyd revealed ” We now have over 50,000 Twitter followers worldwide and we know that many of them use the social network to keep abreast of travel news and updates. Virgin’s famed personality, responding to customers with the greeting “Hello gorgeous”, This twitter account also allows mates or colleagues of customers to check the status of flights while they in the air on the ground.
How to use Virgin Atlantic’s new Twitter flight status checker:
- Firstly, tweet the flight number and departure date to the airline’s new Twitter account @VAAInfo. For example: @VAAInfo VS3 3110.
- For the majority of flights passengers will immediately receive a tweet in return confirming the departure and arrival times. If, like Sydney flights, it’s a multi-leg journey, the tweet requests that travellers include the departure airport.
- Passengers will then receive their flight status in true Virgin style. For example: @RogerFlysalot – Hello gorgeous! The @VirginAtlantic VS3/30Oct left London LHR at 10:50 & is expected in New York JFK at 13:51.
- Travellers can also check flights even when they are still up in the air. Perhaps if the flight you’re after is still in the air – perhaps you (a colleague or family member returning from abroad, say), you’ll get up-to-the minute flight status.
